Tom Power, B.A., CISSP

Information Security professional based in Vancouver, BC.

Passionate about helping others, learning, and sharing what I know through technical documentation.
Automation and Threat Intelligence Lead for Security Operations @ UBC.
Build workflows to automate the blocking of IOCs.
Triage security events in the CrowdStrike Falcon Platform.
Assist the Incident Response Team with security investigations.
Develop technical content for IT @ UBC administrators and end users to drive greater adoption of infosec standards.

Security Operations-Cybersecurity Analyst @UBC CISO (July 2023-Present)

Threat Intelligence and Automation Lead.
Building a threat intel system leveraging open source solutions such as MISP and DFIR-IRIS.
Building automated workflows using Tines.

Information Security Compliance Support-Lead Advisor @UBC PrISM (May 2023-July 2023)

Rolled out the PrISM Infosec Compliance Support Program.
Worked with units in UBCIT advising and overseeing the completion of information security self-assessments.
Ensured that risk mitigations and control gaps are identified and addressed in a timely manner.
Developed a Standard Operating Procedures for the Lead Advisor role.

Security Operations-System Administrator @ UBC CISO (March 2019-Present)

Operations Lead.
Managed 30,000 endpoints using Endpoint Detection & Response (EDR) platforms.
Triaged security events that occur in EDR consoles.
Used sandbox environments to analyze URLs and malware samples.
Troubleshot technical issues surrounding EDR software such as installation.
Created technical content and User Experience (UX) guides for end users and UBC IT administrators.
Technologies used: ServiceNow, CrowdStrike Falcon Prevent platform, Cisco Secure Endpoint (AMP), Cisco Umbrella (OpenDNS), Cisco Stealth Watch, Cisco Malware Analytics, Cisco NextGen Firewall, GitHub, GitHub for Desktop, Markdown, and Atom.

System Administrator @ UBC IT (June 2015-March 2019)

A member of the UBC IT communications and collaboration Team.
Acted as the Technical Lead for Unified Messaging (UM) Voicemail.
Created, configured, and troubleshot caller’s menu.
Supported 20,000 Cisco IP telephones and 10 contact centers.
Coordinated the onboarding of UBC departments to Cisco Contact Center.
Troubleshot email message delays.
Created technical and project content for UBC and internal team members.
Technologies used: Microsoft Exchange 2010/2016, Cisco Unified Communications Manager (CUCM), Cisco Email Security Appliance, Cisco Contact Center (UCCX), Cisco Finesse, and Cisco Unity.

Technical Analyst @ PHSA (March 2015-June 2015)

A member of the HSSBC project services & solutions team.
Worked on a $3 million ESXi host and storage refresh project including the migration of a 1,000 virtual machines (VM).
Developed a technical questionnaire for application and business owners to obtain any special requirements needed prior to VM migration.
Obtained the technical requirements from the storage, virtual infrastructure, network, and data center teams to support the VM migration to a HP 3PAR array and Gen8 blade servers.
Provided status updates and VM inventory reports to project stakeholders.

Server Team Lead @ TELUS (March 2013-March 2014)

Led the onsite server team, which consisted of five teammates.
Acted as a point of escalation for any project or operational issues.
Worked with the onsite TELUS manager to resolve any issues and to plan for additional project work.
Developed Statements of Work for the onsite client.
Vetted the server team weekly infrastructure changes.

Systems Engineer @ TELUS (January 2011-March 2013)

Provided BlackBerry Enterprise Server (BES) consultation services to resolve ongoing issues with custom application development and deployment.
Redesigned the BES environment to provide high availability for the BlackBerry Administration Service.
Supported a 1200 user mobile sales force.
Worked on numerous infrastructure projects ranging from adding storage for the virtual infrastructure, consolidating DNS, and implementing AirWatch Mobile Device Management solution.
Created project and technical support documentation for the Service Desk, Tier 2, and Tier 3 teams.
Technologies used: Microsoft Exchange 2007, Active Directory Domain Services, Active Directory Certificate Services, AirWatch Secure Email Gateway, VMware ESXi/vCenter, NetApp ONTAP, and BES 5.0.

Quality Assurance (QA) Analyst @ BlackBerry (March 2009-Sept. 2010)

A member of the QA and BES Escalation teams.
Awarded the Knowledge Centered Service (KCS) Coaches First Choice🏆for creating technical knowledge based (KB) articles.
Coached server associates by providing steps for efficient and effective troubleshooting.
Performed technical quality reviews of server associates’ interactions.
Resolved severity 1/priority 1 (BES down) incidents and issues affecting C-level end users.
Analyzed BES logs to determine root cause in order to resolve message delays, calendar sync, wireless software application push, and network connectivity issues.
Designed and implemented upgrade and migration paths from BES 4.1.x to BES 5.0.x.

Server Associate, BES for MS Exchange @ BlackBerry (Feb. 2007-Feb. 2009)

Provided technical support via telephone and email concerning the installation, upgrade, and configuration of BES.
Technologies used: BES 4.x, Microsoft Exchange Server, and Microsoft SQL Server.

Bachelor’s of Arts (B.A.) in Fine Arts @ The College of William & Mary Dec 2001

Certified Information Systems Security Professional (CISSP) by ISC² (July 2020)
Member ID-776841
Microsoft Certified: Azure Fundamentals (September 2019)
Exam AZ 900
Python Institute – Certified Entry-Level Python Programmer (December 2022)
PCEP-30-01